Training Library

All the resources you need to get started.

Videos

1. Making A Spoke Account

Get started by making your account in Spoke, our texting platform. If you’ve texted in Spoke with other organizations, you’ll still need a new account with us.

2. Requesting Texts & Recording Responses

Learn how to find live campaigns, request texts, read the campaign instructions, and handle replies.

3. Using Canned Responses & Tags

Responding to textees with canned responses and tracking certain categories of people with tags.

Articles

Campaign Toolkits

Learn how to read our campaign toolkits and get the most out of our documents.

Getting Started Texting

How can you get started to help out progressive causes? Check out our article to learn how to get started.

Joining a Campaign and Requesting Texts

Learn how to join a campaign and start messaging people.

Slack and Social Media

Learn about our additional resources we use to communicate with our amazing volunteers.

Spoke Signup and Login Problems

Are you having issues signing up or logging in to spoke? Check out our more common solutions.

About Spoke

What is Spoke? Learn more about our powerful platform used for texting.

Basic Spoke Fixes

Spoke acting up? Here's some simple fixes.

Changing Your Spoke Account Info

Sometimes you might need to change or update your Spoke email, name, or password.

Contact Asks Who You Are or Where You’re From

Is the textee asking who you are? This is how you can reply.

Contact Has Already Taken The Action We’re Asking Them to Take

Has the textee already done what we're asking? Here are the rules of thumb.

Finding Texts in Spoke

What buttons should you press to see different kinds of messages.

Handling Auto/Blank/Multimedia Attachment Replies

Learn what to do when you get some of the more common odd responses.

How Often to Check Spoke

How do you know when there are messages available? Check it out here.

Opting Folks Out

Does someone not want to be texted? Learn how to opt them out.

Reassigning/Responding To Texts

Learn about reassigning and responding to texts.

Replies not in English

Doesn't look like a reply in English? Learn what to do.

Reporting a Spoke Bug

Found an issue with Spoke? Here's how to report it to our tech team.

Rude or Inappropriate Texts

Ran into someone rude? Learn how to handle the situation.

So Many Wrong Numbers

Seeing a lot of wrong numbers? Learn what to do.

Staying Positive and Polite

Learn how to keep your chin up.

Texting Ethics and the Law

What is the law behind our texting efforts?

Texting Hours

Learn why we can't send messages at night.

The "Escalate" Tag

Have something really important? Escalate it!

Using Canned Responses

Run into a question from someone you're texting? Use a canned response!

Using Tags

How to use tags in Spoke

Using/Changing Survey Responses

Someone answered the question we've asked? Record that info!

Volunteer Privacy

Learn more about how we ensure you retain your privacy.

Training Slideshow

Before you get started texting, you need to take a texter training. We have two options for training -- an instructor-led training Tuesday evenings on Zoom or our texter training video series. Once you've either attended a live training or completed the training videos, you're all set to proceed to the next step to set up your texting account.

See Training Slideshow