Using Canned Responses

Often people respond with something other than a direct answer to the question that we’re asking. We provide scripts (called “canned responses” in Spoke) for many scenarios such as wrong numbers and additional info.

Please review the canned responses in the campaign toolkit before you start sending replies so you know what messages you have available.

How to Use a Canned Response

1. Apply any tags like “Moved” or “Wrong Number” first.
2. Click “All Responses”.
3. Select the appropriate response.
4. Send the message, adapting if needed.

Adapting and Writing Responses

You can modify canned responses to make your conversations more natural — just make sure to keep any necessary info, like the date and time of an event or the link to a candidate’s website.

If none of the canned responses work, you can write and send your own message. Keep it short, conversational, and polite! We can’t foresee every possible interaction, so please use your best judgement.

If a contact asks a question and there isn't a canned response that answers it, you can search for a reputable source such as vote by mail information on a state government website. You can also ask for help in the #questions channel in Slack.

Making Script Suggestions

Want to suggest a change for a first text or canned response? Need to report a typo? The fastest and best way to do so is via Slack in the #script-suggestions channel. You can also email us at volunteer@movementlabs.com.