Using Tags

Tags depend on the campaign so be sure you're reading the campaign toolkit to know what tags are available for that specific campaign.

In Spoke you apply tags to conversations to save information, like if the contact is a wrong number or they’ve moved.

Adding a tag to a conversation

1. Navigate to the tag portion on the right side of your texter page
2. Click any and all tags you need to add to the conversation (once a tag is selected the ‘save tags’ button at the bottom of the tag list will become clickable).
3. Click “Save tags”.

It’s important to note that some canned responses do have tags assigned to them that will automatically attach to the conversation when used. For instance wrong number and moved. This is why it’s important to read the campaign toolkits - this will prevent you from taking unneeded extra steps.

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